If you've ever bought tickets for a concert or live event, you've likely encountered Ticketmaster's fees and policies. But you might not know the full story behind the company that dominates the live entertainment industry and why it's facing so much scrutiny.
Ticketmaster is trending because of recent high-profile ticketing fiascos and growing public outcry over its business practices.
The most notable recent incident was the pre-sale for Taylor Swift's 'Eras Tour' in late 2022, which saw millions of fans unable to secure tickets due to website crashes and bot attacks, leading to widespread frustration and calls for action against the company.